GRIEVANCE REDRESSAL POLICY
- This Grievance Redressal Policy (“Policy”) sets out Friszon’s (“the Company”, “We”, “Us”) policy towards redressing grievances raised by consumers purchasing goods and services from our website friszon.com (“Consumer”, “You”).
2. Details of the Company
Business Name Friszon Holdings Address 36, Raman Street, T.Nagar, Chennai — 600017 Website friszon.com sales@friszon.com 9500095444 FSSAI License 12422002002684
3. Purpose of the Policy
This Policy aims to address any consumer complaints or issues through a well-defined mechanism to ensure consumer satisfaction. We are committed to treating all consumers fairly, promptly, and with courtesy at all times.
4. What Constitutes a Grievance
For the purpose of this Policy, a “grievance” or “complaint” includes any communication from a consumer that:
- Expresses dissatisfaction with a product or service received
- Seeks a remedial action (refund, replacement, resolution)
The following do not constitute grievances under this Policy:
- Incomplete or non-specific communications
- Suggestions or feedback without a complaint element
- Requests for guidance or general explanation
5. Grievance Redressal Mechanism
You may raise a grievance through any of the following channels:
Primary contact:
- Email: sales@friszon.com
- WhatsApp: 9500095444
- Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Name Ashwin Prabhu sales@friszon.com Phone 9500095444
6. Resolution Timelines
Action Timeline Acknowledgement of complaint Within 48 hours of receipt Resolution of complaint Within 15 business days of receipt Refund processing (if applicable) Within 5–7 business days of approval All complaints will be assigned a reference number communicated to the consumer upon acknowledgement.
7. Escalation
If your complaint is not resolved to your satisfaction within the timelines above, you may escalate by emailing sales@friszon.com with the subject line “Escalation — [Your Reference Number]”. We will review and respond within 5 business days.
You also have the right to approach the National Consumer Helpline (NCH) at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.
8. Closure of Grievance
A grievance will be considered resolved and closed in any of the following instances:
- The consumer has been provided with a full refund
- A replacement product has been dispatched and confirmed received
- The consumer has expressly accepted the resolution offered
- The complaint has been found to be outside the scope of this Policy after due investigation
- No response has been received from the consumer within 15 days of a resolution being communicated
9. Contact Us
Email: sales@friszon.com WhatsApp: 9500095444 Address: 36, Raman Street, T.Nagar, Chennai — 600017
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