{"id":1278,"date":"2026-06-06T06:04:33","date_gmt":"2026-06-06T06:04:33","guid":{"rendered":"https:\/\/friszon.com\/?page_id=1278"},"modified":"2026-06-06T06:05:09","modified_gmt":"2026-06-06T06:05:09","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/friszon.com\/?page_id=1278","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>SHIPPING CHARGES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Prepaid orders (online payment):<\/strong>\u00a0Free shipping on orders above \u20b9499. Standard shipping charge of \u20b969 on orders below \u20b9499.<\/li>\n\n\n\n<li><strong>COD orders:<\/strong>\u00a0\u20b930 COD handling charge applicable on all orders, in addition to standard shipping charges.<\/li>\n\n\n\n<li>All prices on the website are inclusive of taxes.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Do you ship across India?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We ship across India through Delhivery and Professional Couriers. Enter your pincode at checkout to confirm serviceability to your location.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. When will my order be delivered?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We ship within 24 hours of order placement, six days a week.<em>\ue113<\/em><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>Destination<\/th><th>Prepaid<\/th><th>COD<\/th><\/tr><tr><td>Chennai (metro)<\/td><td>1\u20132 business days<\/td><td>2\u20133 business days<\/td><\/tr><tr><td>Bengaluru, Hyderabad, Mumbai, Delhi (metro)<\/td><td>2\u20133 business days<\/td><td>3\u20135 business days<\/td><\/tr><tr><td>Tier-2 cities<\/td><td>3\u20134 business days<\/td><td>4\u20136 business days<\/td><\/tr><tr><td>Rest of India<\/td><td>4\u20136 business days<\/td><td>5\u20137 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Estimated delivery timelines are indicative. Delays due to courier operations, weather, or regional disruptions are outside our control. We will notify you in such cases.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. How will I track my order?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your order is dispatched, you will receive a tracking number and courier partner details at your registered email address and\/or mobile number. Use the tracking link to follow your shipment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. What if I am not available at the time of delivery?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The courier partner will attempt delivery twice. If delivery is unsuccessful on both attempts, the shipment will be returned to us. Please contact us at sales@friszon.com or WhatsApp 9500095444 if you need to reschedule.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. What if I provided a wrong address or phone number?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us immediately at sales@friszon.com or WhatsApp 9500095444 before the order is dispatched. Once dispatched, address changes may not be possible. We are not liable for failed deliveries due to incorrect information provided at checkout.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. What is your refund and return policy?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We stand behind every product we sell. If you are not satisfied with your purchase for any reason \u2014 including after opening the pouch \u2014 email us at sales@friszon.com or WhatsApp 9500095444 within 7 days of delivery. We will process a full refund. No questions asked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are processed to the original payment method within 5\u20137 business days of approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For COD orders, refunds will be processed via bank transfer. Please share your bank account details when contacting us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. What if I receive a damaged or incorrect product?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at sales@friszon.com or WhatsApp 9500095444 within 48 hours of delivery with a photo of the damaged or incorrect item. We will send a replacement or process a full refund immediately.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Is COD available?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, across India. A \u20b930 COD handling charge is applicable at checkout. You can avoid this by paying via UPI, debit card, credit card, or net banking. Prepaid orders are also typically dispatched faster.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Us<\/strong>&nbsp;Email: sales@friszon.com WhatsApp: 9500095444 Address: 36, Raman Street, T.Nagar, Chennai \u2014 600017 Hours: Monday to Saturday, 9:00 AM to 6:00 PM<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1278","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages\/1278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/friszon.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1278"}],"version-history":[{"count":2,"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages\/1278\/revisions"}],"predecessor-version":[{"id":1280,"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages\/1278\/revisions\/1280"}],"wp:attachment":[{"href":"https:\/\/friszon.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}