{"id":1288,"date":"2026-06-06T06:08:37","date_gmt":"2026-06-06T06:08:37","guid":{"rendered":"https:\/\/friszon.com\/?page_id=1288"},"modified":"2026-06-06T06:08:38","modified_gmt":"2026-06-06T06:08:38","slug":"grievance-redressal-policy","status":"publish","type":"page","link":"https:\/\/friszon.com\/?page_id=1288","title":{"rendered":"Grievance Redressal Policy"},"content":{"rendered":"\n
\n

GRIEVANCE REDRESSAL POLICY<\/strong><\/p>\n\n\n\n

    \n
  1. This Grievance Redressal Policy (“Policy”) sets out Friszon’s (“the Company”, “We”, “Us”) policy towards redressing grievances raised by consumers purchasing goods and services from our website friszon.com (“Consumer”, “You”).<\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    2. Details of the Company<\/strong>\ue113<\/em><\/p>\n\n\n\n

    <\/th><\/th><\/tr>
    Business Name<\/strong><\/td>Friszon Holdings<\/td><\/tr>
    Address<\/strong><\/td>36, Raman Street, T.Nagar, Chennai \u2014 600017<\/td><\/tr>
    Website<\/strong><\/td>friszon.com<\/td><\/tr>
    Email<\/strong><\/td>sales@friszon.com<\/td><\/tr>
    WhatsApp<\/strong><\/td>9500095444<\/td><\/tr>
    FSSAI License<\/strong><\/td>12422002002684<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    \n\n\n\n

    3. Purpose of the Policy<\/strong><\/p>\n\n\n\n

    This Policy aims to address any consumer complaints or issues through a well-defined mechanism to ensure consumer satisfaction. We are committed to treating all consumers fairly, promptly, and with courtesy at all times.<\/p>\n\n\n\n

    \n\n\n\n

    4. What Constitutes a Grievance<\/strong><\/p>\n\n\n\n

    For the purpose of this Policy, a “grievance” or “complaint” includes any communication from a consumer that:<\/p>\n\n\n\n

      \n
    • Expresses dissatisfaction with a product or service received<\/li>\n\n\n\n
    • Seeks a remedial action (refund, replacement, resolution)<\/li>\n<\/ul>\n\n\n\n

      The following do not constitute grievances under this Policy:<\/p>\n\n\n\n

        \n
      • Incomplete or non-specific communications<\/li>\n\n\n\n
      • Suggestions or feedback without a complaint element<\/li>\n\n\n\n
      • Requests for guidance or general explanation<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        5. Grievance Redressal Mechanism<\/strong><\/p>\n\n\n\n

        You may raise a grievance through any of the following channels:<\/p>\n\n\n\n

        Primary contact:<\/strong><\/p>\n\n\n\n

          \n
        • Email: sales@friszon.com<\/li>\n\n\n\n
        • WhatsApp: 9500095444<\/li>\n\n\n\n
        • Hours: Monday to Saturday, 9:00 AM to 6:00 PM<\/li>\n<\/ul>\n\n\n\n

          \ue113<\/em><\/p>\n\n\n\n

          <\/th><\/th><\/tr>
          Name<\/strong><\/td>Ashwin Prabhu<\/td><\/tr>
          Email<\/strong><\/td>sales@friszon.com<\/td><\/tr>
          Phone<\/strong><\/td>9500095444<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
          \n\n\n\n

          6. Resolution Timelines<\/strong>\ue113<\/em><\/p>\n\n\n\n

          Action<\/th>Timeline<\/th><\/tr>
          Acknowledgement of complaint<\/td>Within 48 hours of receipt<\/td><\/tr>
          Resolution of complaint<\/td>Within 15 business days of receipt<\/td><\/tr>
          Refund processing (if applicable)<\/td>Within 5\u20137 business days of approval<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          All complaints will be assigned a reference number communicated to the consumer upon acknowledgement.<\/p>\n\n\n\n

          \n\n\n\n

          7. Escalation<\/strong><\/p>\n\n\n\n

          If your complaint is not resolved to your satisfaction within the timelines above, you may escalate by emailing sales@friszon.com with the subject line “Escalation \u2014 [Your Reference Number]”. We will review and respond within 5 business days.<\/p>\n\n\n\n

          You also have the right to approach the National Consumer Helpline (NCH) at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.<\/p>\n\n\n\n

          \n\n\n\n

          8. Closure of Grievance<\/strong><\/p>\n\n\n\n

          A grievance will be considered resolved and closed in any of the following instances:<\/p>\n\n\n\n

            \n
          • The consumer has been provided with a full refund<\/li>\n\n\n\n
          • A replacement product has been dispatched and confirmed received<\/li>\n\n\n\n
          • The consumer has expressly accepted the resolution offered<\/li>\n\n\n\n
          • The complaint has been found to be outside the scope of this Policy after due investigation<\/li>\n\n\n\n
          • No response has been received from the consumer within 15 days of a resolution being communicated<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            9. Contact Us<\/strong><\/p>\n\n\n\n

            Email: sales@friszon.com WhatsApp: 9500095444 Address: 36, Raman Street, T.Nagar, Chennai \u2014 600017<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1288","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages\/1288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/friszon.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1288"}],"version-history":[{"count":1,"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages\/1288\/revisions"}],"predecessor-version":[{"id":1289,"href":"https:\/\/friszon.com\/index.php?rest_route=\/wp\/v2\/pages\/1288\/revisions\/1289"}],"wp:attachment":[{"href":"https:\/\/friszon.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}