Our Guarantee
Every product we sell is made in small batches in our kitchen in T.Nagar, Chennai. We only sell what we would eat ourselves. If something doesn’t meet that standard for you — for any reason — we want to fix it.
We do not believe in asking customers to prove that a product was bad before giving them their money back. If you reached out, something went wrong. That’s enough for us.
1. Eligibility for Refund
You are eligible for a full refund if:
- You are not satisfied with the product for any reason
- The product arrived damaged or in poor condition
- The wrong product was delivered to you
- The product did not arrive within the expected delivery window
There are no exceptions to this list. Opened pouches are eligible. Partially consumed products are eligible. No photographic proof is required unless the issue is a damaged or incorrect item (see Section 4).
2. How to Request a Refund
Contact us within 7 days of the delivery date through either of the following:
- Email: sales@friszon.com — include your order number, the product name, and a brief description of the issue
- WhatsApp: 9500095444 — send your order number and we will take it from there
We do not require you to return the product. You keep what you received.
3. Refund Processing
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| UPI / Debit Card / Credit Card / Net Banking | Refunded to original payment source | 5–7 business days from approval |
| COD | Bank transfer to your account | 5–7 business days from receipt of bank details |
For COD refunds, please share your bank account number and IFSC code when you contact us. We will process the transfer within 5–7 business days.
Razorpay (our payment gateway) processes all online refunds. The exact credit timeline depends on your bank — most refunds appear within 5 business days though some banks may take up to 7.
4. Damaged or Incorrect Products
If you received a product that was damaged in transit or if the wrong product was delivered:
- Contact us at sales@friszon.com or WhatsApp 9500095444 within 48 hours of delivery
- Share a photograph of the damaged or incorrect item along with your order number
- We will dispatch a replacement or process a full refund — your choice — within 1 business day of verification
5. Non-Delivery
If your order was not delivered within the expected window and tracking shows no movement for more than 3 business days, contact us at sales@friszon.com or WhatsApp 9500095444. We will investigate with the courier partner and either:
- Arrange re-dispatch of the order, or
- Process a full refund
We do not hold customers responsible for courier delays outside our control.
6. Cancellations
Before dispatch: Orders can be cancelled for a full refund if you contact us before the order has been dispatched. Email sales@friszon.com or WhatsApp 9500095444 with your order number. We dispatch within 24 hours of order placement, so please contact us as quickly as possible.
After dispatch: Once an order has been dispatched, cancellation is not possible. However, you may still request a refund under our standard 7-day refund policy once you receive the product.
COD orders: COD orders can be cancelled before dispatch. Refusing a COD delivery at the door after dispatch does not automatically trigger a refund — please contact us and we will resolve it.
7. Products Not Eligible for Return or Refund
The following are not eligible:
- Requests raised after 7 days from the date of delivery
- Orders where an incorrect delivery address was provided by the customer resulting in non-delivery
There are no other exclusions. We do not exclude opened products, partially used products, or products you simply did not like.
8. Contact Us
Email: sales@friszon.com WhatsApp: 9500095444 Hours: Monday to Saturday, 9:00 AM to 6:00 PM Address: 36, Raman Street, T.Nagar, Chennai — 600017