We value the trust you place in us and recognise the importance of secure transactions and information privacy. This Privacy Policy describes how Friszon collects, uses, shares or otherwise processes your personal information through our website friszon.com (hereinafter referred to as the “Platform”).
By visiting the Platform, providing your information or purchasing our products, you expressly agree to be bound by the terms and conditions of this Privacy Policy and our Terms of Service. If you do not agree, please do not access or use our Platform.
- Collection of Your Information
When you use our Platform, we collect and store information provided by you from time to time. You can browse the Platform without revealing personal information. Once you provide personal information, you are no longer anonymous to us.
We collect personal information — such as your name, email address, delivery address, phone number, and payment details — when you place an order or create an account with us. We use this information to process your orders, send order updates, and contact you regarding your purchases.
We may also track your purchase behaviour and preferences on an aggregated, anonymised basis to understand our customers better and improve our products and services.
- Use of Your Information
We use the information collected to:
Process and fulfil your orders
Send order confirmations, shipping updates, and delivery notifications
Respond to your queries and customer service requests
Send you promotional offers and product updates (you may opt out at any time)
Improve our website, products, and services
Comply with legal and regulatory requirements
- Sharing of Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information with:
Courier and logistics partners (Delhivery, Professional Couriers) solely for the purpose of order fulfilment and delivery
Payment gateway providers (Razorpay) for processing your payment securely
Legal authorities, if required to do so by law or in response to valid legal process
All third-party service providers are required to maintain the confidentiality of your information and are not permitted to use it for any other purpose.
- Payment Security
All payments on our Platform are processed through Razorpay, a PCI-DSS compliant payment gateway. Friszon does not store your credit card or debit card information on our servers. All financial transactions are encrypted and handled entirely by the payment gateway.
- Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You may disable cookies in your browser settings, though this may affect the functionality of certain features on our website.
- Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Opt out of promotional communications at any time
To exercise any of these rights, please contact us at sales@friszon.com.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
- Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the date of revision. Your continued use of the Platform following any changes constitutes your acceptance of the updated policy.
- Contact Us
For any questions or concerns about this Privacy Policy or the handling of your personal information: Email: sales@friszon.com WhatsApp: 9500095444 Address: 36, Raman Street, T.Nagar, Chennai — 600017